Incident Mapping Suite - Support

Your productivity is our top priority

IMS Support

Do you need help? Visit our help centre:

Helpdesk is our support website to help you with troubleshooting, support tickets, movies and more.

The first time you use this it will prompt you to set up an account to be registered. Once you do that you can either contact support by email at: or use same link to Submit Ticket for future requests. For time sensitive issues call us toll free at: 1-800-668-3312 Pacific Time. (International: 001-250-707-0000)


We have a variety of training courses on offer to increase your efficiency, proficiency and productivity.