Active Customer Care
Our commitment. Your success.
At Leica Geosystems, we are committed to providing what is needed to succeed in today’s business: High quality and innovative products which operate at the highest accuracy with minimised downtime and outstanding support and services around the globe, anytime and anywhere.
In other words: Active Customer Care.
Active Customer Care is one of the most comprehensive service and support networks in the world. It allows us to stay close to you, our customers, working together to resolve issues and plan even better product solutions for the future. It is our commitment to your success.
Close to 300 service and support locations have been established around the globe to offer you the high-quality technical service and support your business requires and are available in the way that fits best your needs:
- Telephone hotlines
- Web-based support
- Informative seminars and web broadcasts
- Customised training courses
- Consulting services
These, and other services, such as certification services, repairs and product upgrades, are available through different Customer Care packages, designed to fit various customer requirements. With the Leica Geosystems Customer Care Packages (CCPs), we ensure you achieve maximum value from your investment, and you are best prepared for unforeseen challenges in the field.
To further support you and your team, all product and service-related information are available to you via the Leica Geosystems customer information portal myWorld, so you can always be up to date with product updates, service cases and the latest Leica Geosystems news. myWorld also provides your personnel with training and support to help them achieve their best performance and productivity.